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Payments 101, Articles

How card acceptance, declines and processing actually work. 53 pieces in articles, written for Canadian merchants: what payments 101 covers, what to check on your own statement, and the decisions it changes.

Payments 101

  • Payments 101

    How card acceptance, declines and processing actually work.

On this shelf

Frequently asked questions

What happens between a card tap and the money in my account?

Authorization — the issuing bank approves the amount; capture — the sale is submitted for settlement, usually at batch close; settlement — the networks move the funds to the processor; payout — the processor deposits them, less fees, to your account. The articles on this shelf walk through each step and where a transaction can stall.

What is the difference between a refund, a void and a chargeback?

A void cancels an authorized sale before it is captured, so no money moves; a refund returns money after settlement, to the original card; a chargeback is a reversal the cardholder’s bank imposes after a dispute. The Refund and Cancellation Policy explains the first two; the chargeback guides explain the third.

Why is a keyed transaction more expensive than a tapped one?

Because the card networks price by risk, and a card that was present and authenticated by its chip carries less than one whose number was typed in. The difference is interchange, which every processor passes through; interchange-plus pricing is what makes it visible on the statement.

Do I need a merchant account, or can I use a payment app?

A payment app is a merchant account held by someone else, with your business as a sub-merchant on it, which is why limits and holds come without warning. A merchant account in your own name is underwritten for your business and carries its own pricing schedule. The articles here explain when each fits.