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NewChargeback Protection + Fee Intelligence for high-volume merchants. Get a savings analysis and a review of your dispute handling.See how it works
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Chargeback Protection + Fee Optimization

See how it works: high-volume merchants get automated dispute evidence, interchange optimization, and real-time savings visibility.

See how it works
Fee Check

Contact RapidCents

RapidCents publishes a separate route for each kind of question, because the first reply is only useful if it reaches the right desk: sales and pricing, support for an account already processing, developer support for API and webhook problems, partnerships, security vulnerabilities through the published disclosure route, and legal notices to [email protected]. Privacy requests go to the Privacy Officer, whose address the privacy policy publishes. Bring the merchant ID for a live account, or a recent processing statement for a pricing question.

Contact

Send a message

Tell us what you need and we will route it to sales, support or partnerships.

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RapidCents Inc. collects what you enter here to answer your enquiry and to assess whether its services fit your business. With it we record your country and province or state, your device type and your cookie choices, and — if those choices allow analytics — how you reached this site and the pages you viewed. If you have accepted marketing cookies — or, in the United States, have not turned them off and your browser sends no Global Privacy Control signal — a hashed copy of your email address, phone number and name is also sent to Meta so that this enquiry can be matched to the advertisement that led to it; Meta may use it under its own terms, and Cookie settings, at the foot of the page, turns this off. It is used by our sales and support staff and by the service providers that host this site and deliver our email, and may be stored outside Quebec and Canada, including in the United States. We keep an enquiry for 24 months. You can ask to see, correct or delete your information, or withdraw a consent, at any time. Privacy Policy

Pick the right channel

  • Sales and pricing

    For pricing, a statement review or a hardware question. With a recent processing statement, the answer comes back as an effective rate on your own numbers rather than a headline rate.

  • Support for a live account

    Deposits, terminals, disputes, refunds and reporting for an account already processing. This route has its own escalation procedure, set out in the Services Agreement and restated on the support page.

  • Developer support

    For API, webhook and sandbox integration issues. Include the request id from the failing call, the endpoint, and whether it ran against sandbox or production keys.

  • Partnerships

    Referral, software and ISV, technology and enterprise programs each have a different integration path and commercial shape, so say which one you think applies.

  • Security reports

    A vulnerability goes through the published disclosure route rather than a general inbox, so a researcher never has to guess where to send something urgent.

  • Legal notices and privacy requests

    Notices under the Services Agreement go to [email protected]. A request about personal information goes to the Privacy Officer, whose address is published in the privacy policy.

What to have ready

  • To open an account

    Legal entity details, beneficial ownership and directors, and how the business takes payments today. These are the standard identity checks every payment provider runs, and having them ready keeps your application moving.

  • For a pricing question

    One full month of processing statements. Total fees divided by volume is the effective rate, and it is the only figure that compares across providers and pricing models.

  • For a live account

    The merchant ID, then the date and amount of the transaction in question. Almost everything else can be found from those two.

  • For an integration

    Which channels you need — in person, online, invoiced, or inside your own software — and what that software already is. That decides whether the answer is a certified plugin, RapidBridge, APPIE, or a direct API build.

Find the answer faster

Questions about contacting RapidCents

Do I have to be a RapidCents customer to have a statement read?

No. Fee Check reads a statement from any provider and returns the effective rate and where the cost sits. No account is required, and you get a clear estimate based on your own numbers.

Can I get pricing without a sales call?

Yes. Upload a statement and the breakdown comes back without a conversation. A call earns its place when the question is which acceptance channels and which hardware you actually need, because that is the point where a rate on its own stops being informative.

I am a customer of a business that uses RapidCents, not a merchant. Can you help with a charge?

The business you bought from is the right place to start: RapidCents supplies their payment technology, but the sale, and any refund, belongs to them. If you don’t recognise the charge at all, your card issuer can help you dispute it.

What should I do if a terminal is lost or stolen?

Call us right away at +1 (844) 957-2743, or +1 (202) 902-6226 from the United States, and email [email protected] with the terminal’s serial number and location. Reporting it quickly protects your account, and our support team takes it from there.

My own account or environment may have been compromised. Is that the same route as a vulnerability report?

No. A vulnerability in a RapidCents product goes through the published disclosure route. If you suspect your own account or card data has been compromised, email [email protected] and [email protected] right away, and our security team will work with you on the next steps.

Is there a postal address for something that has to be sent on paper?

Yes. RapidCents Inc., Unit 210, 515 Consumers Rd, Toronto, ON M2J 4Z2. Notices under the Services Agreement may be sent there by mail with return receipt requested, or by email to [email protected].

Take the next step

Talk to a RapidCents specialist

RapidCents Fee Check reads a processing statement and shows interchange separately from the markup. Upload a statement for an instant breakdown, or open a merchant account and start accepting payments on one account.

Check My Processing CostsGet Started
  • No obligation
  • Canadian payment specialists
  • Secure statement upload