One record per customer
See a customer’s payments, methods and history in one record
A customer profile ties a customer's payments, refunds, disputes, stored payment methods and subscriptions into one record. RapidCents creates it at the first payment or invoice, staff find it by name, email or reference, and permissions decide who can view or charge it. Stored card data is never exposed. For businesses in Canada, confirm enabled features.
- Full history per customer
- Stored methods attached
- Faster support answers
- PCI DSS Level 1
- SOC 2 Type II
- Canadian support
- Interchange-plus available
- All major cards: Visa, Mastercard, Amex, Discover, UnionPay, Diners Club & Interac Debit
Who it's for
Support teams
Answer billing questions from one screen.
Service businesses
Track a client relationship, not just transactions.
Finance
Trace a customer's activity for reconciliation.
Core capabilities
Unified history
Every payment, refund and dispute for that customer in one timeline.
Stored methods
See and manage the payment methods on file for the customer.
Subscriptions
Review recurring schedules attached to the customer.
Notes and references
Attach the identifiers your team uses to find the record.
Permissioned access
Control which roles can view or act on a profile.
How it works
A profile is created the first time a customer pays or is invoiced.
Payments, refunds and disputes attach to that profile.
Stored payment methods are held against the record.
Staff search by name, email or your own reference.
Permissions decide who can view or charge the profile.
Dashboard and reporting
Transactions, deposits and exceptions visible in the RapidCents merchant dashboard.
Try it, edit values and click buttons
Merchant dashboard
- Today
- $4,218
- Deposits
- $12,482
- Disputes
- 2 open
- In-person
- $842
- Online
- $1,104
- Virtual terminal
- $392
Demonstration data only
Integrations
Merchant dashboard
Every transaction, deposit and exception lands in one dashboard.
APIs and webhooks
Connect the product to your own software with REST APIs and signed webhooks.
Partner connectors
Certified connectors for common POS, ERP and commerce platforms.
Works with Customer Profiles
Capabilities on the same account, so the parts below connect without a second integration or a second contract.
A stored RapidCents token stands in for the card number, with the terminal that captured the original credential beside it. Tokenization
Card numbers are replaced by a token, so nothing reusable is stored in your systems.
Explore
Card credentials sit in the RapidCents vault rather than in merchant software, with a terminal on the desk for new captures. Secure card vault
The PCI-scoped store the tokens point at, so card-on-file stays out of your scope.
Explore
The RapidCents recurring payments screen showing active subscriptions, monthly recurring revenue, failed payments and upcoming renewals, above a list of subscriptions with their plan, amount, frequency and next billing date. Recurring payments
Schedules, subscriptions and instalments billed from a stored credential.
Explore
The RapidCents invoices screen: outstanding, overdue, paid and draft totals across the top, the invoice list below them, and a preview of one invoice on the right with its line items and a View & Record Payment button. Invoicing
Send an invoice that carries its own payment page and reconciles itself.
Explore
The RapidCents virtual terminal: payment details, card number, expiry and CVV keyed by hand on the left, with a payment summary on the right showing the amount, the estimated processing fee and a Process Payment button. Virtual Terminal
Key a card into a browser for phone, mail and back-office orders.
Explore
A RapidCents API request and its response on a developer workstation, with the merchant dashboard and a test terminal. RapidCents APIs
REST endpoints for payments, customers, refunds and reporting.
Explore
Security
PCI DSS Level 1
Processing runs on PCI DSS Level 1 audited infrastructure.
Tokenization
Card data is replaced with tokens, keeping raw credentials out of your systems.
Role-based access
Permissions and audit trails control who can see and do what.
Implementation
Discovery
A Canadian specialist reviews how your business gets paid today.
Configuration
Accounts, users and settings are prepared before you go live.
Testing
Run test transactions and confirm reporting before cutover.
Launch and support
Go live with training materials and post-launch support.
Pricing
Transparent pricing
Pricing depends on volume, card mix and configuration. Fee Check compares your current statement before you commit to anything.
Cards, currencies and settlement in Canada
What a RapidCents account in Canada accepts, the currencies it settles in, and when the money arrives.
Cards and methods accepted
Visa, Mastercard, American Express, Discover, UnionPay and Diners Club cards from any country, plus Interac Debit, Apple Pay, Google Pay and EFT/PAD bank payments, on one merchant account.
137+ currencies, settled in CAD or USD
Process in CAD, USD, EUR and 137+ currencies, and deposit payouts directly into your Canadian CAD bank account or your Canadian USD bank account, so USD sales are not converted twice.
Next-business-day funding and reconciliation
Batches close nightly and deposits arrive the next business day, based on cut-off times and eligibility, with deposit-level reporting in one RapidCents dashboard.
Questions about Customer Profiles
Is a profile created automatically?
Yes, on the customer's first payment or invoice, and it can be edited afterwards.
Can I use my own customer IDs?
Yes. Add your reference so the profile matches your CRM or booking system.
Who can see stored payment methods?
Only roles you permit, and the underlying card data is never exposed.
Does it show disputes?
Yes, disputes appear in the same timeline as payments and refunds.
Can staff charge a customer directly from their profile?
Only where two things are true: the role has permission to charge, and a payment method is on file with the customer's recorded authorization. Otherwise the profile is a record to read, not a way to take money.
Where do I see a customer's subscriptions?
On the profile. Recurring schedules attached to that customer sit in the same record as their payments, refunds and disputes, so a question about a renewal does not mean opening the billing system separately.
Can profiles line up with my CRM or booking system?
Yes. Your own reference or account ID goes on the profile so both records match, and REST APIs and signed webhooks keep them connected. Your RapidCents representative will walk you through how your CRM or booking software connects.
Is there a per-customer cost?
No, profiles are not bought per record; they are part of the RapidCents merchant dashboard. What the account is priced on is processing: interchange and card network fees at cost, plus your RapidCents markup, stated in your Fee Schedule, and fees for equipment or services, if applicable.
What payment information does a profile hold?
A profile holds the customer's payments, refunds and disputes in one timeline, the payment methods on file, any recurring schedules, and the references and notes your team adds. Stored card numbers stay tokenized in the vault, so the profile shows the method without exposing the card.
Related products
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ExploreCard credentials sit in the RapidCents vault rather than in merchant software, with a terminal on the desk for new captures. Secure Card Vault
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ExploreThe RapidCents recurring payments screen showing active subscriptions, monthly recurring revenue, failed payments and upcoming renewals, above a list of subscriptions with their plan, amount, frequency and next billing date. Recurring Payments
RapidCents recurring payments manage subscription plans, membership renewals and installment…
Explore
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Studios run monthly memberships per student with family discounts, plus grading fees…
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Studios sell class packs, unlimited monthly memberships and workshops, with drop-ins paid…
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RMT clinics book by appointment, hold a card on file to protect the slot, and issue…
Take the next step
Talk to a RapidCents specialist
RapidCents Fee Check reads a processing statement and shows interchange separately from the markup. Upload a statement for an instant breakdown, or open a merchant account and start accepting payments on one account.
- No obligation
- Canadian payment specialists
- Secure statement upload
