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NewChargeback Protection + Fee Intelligence for high-volume merchants. Get a savings analysis and a review of your dispute handling.See how it works
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Chargeback Protection + Fee Optimization

See how it works: high-volume merchants get automated dispute evidence, interchange optimization, and real-time savings visibility.

See how it works
Fee Check

Respond with evidence, on time

Answer disputes with the evidence already in your account

Chargeback Protection turns a dispute deadline into a process. When a dispute is raised RapidCents sends an alert while there is still time to respond, assembles the transaction, authorization and available delivery or service detail into an evidence pack, and tracks what is due and when across every open case. Reason-code guidance explains what the issuer is actually asking for, and win-rate reporting by reason code shows which disputes are worth contesting at all.

  • Deadline alerts
  • Evidence assembled for you
  • Win-rate reporting
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RapidCents chargeback-protection case on a laptop beside a payment terminal and receipts.
RapidCents assembles chargeback evidence from the original sale, with the terminal and receipts still at hand.
  • PCI DSS Level 1
  • SOC 2 Type II
  • Canadian support
  • Interchange-plus available
  • All major card brands: Visa, Mastercard, Amex, Interac debit

Who it's for

  • Online sellers

    Card-not-present disputes are the most common.

  • Subscription businesses

    Recurring billing attracts recognition disputes.

  • High-volume merchants

    Disputes need a process, not ad-hoc responses.

Core capabilities

  • Dispute alerts

    Know a dispute exists while there is still time to respond.

  • Evidence packs

    Transaction, authorization and delivery detail assembled into a response.

  • Deadline tracking

    See what is due and when across open disputes.

  • Reason-code guidance

    Understand what the issuer is actually asking for.

  • Outcome reporting

    Track win rate by reason code to decide what to contest.

How it works

  1. A dispute is raised and an alert is sent.

  2. RapidCents assembles the transaction evidence.

  3. You review, add context and submit before the deadline.

  4. The outcome is recorded against the dispute.

  5. Win-rate reporting shows which reason codes are worth contesting.

Dashboard and reporting

Transactions, deposits and exceptions visible in the RapidCents merchant dashboard.

Watch how it works…Try it, edit values and click buttons

Merchant dashboard

Today
$4,218
Deposits
$12,482
Disputes
2 open
In-person
$842
Online
$1,104
Virtual terminal
$392

Demonstration data only

Integrations

  • Merchant dashboard

    Every transaction, deposit and exception lands in one dashboard.

  • APIs and webhooks

    Connect the product to your own software with REST APIs and signed webhooks.

  • Partner connectors

    Certified connectors for common POS, ERP and commerce platforms.

Works with Chargeback Protection

Capabilities on the same account, so the parts below connect without a second integration or a second contract.

Security

  • PCI DSS Level 1

    Processing runs on PCI DSS Level 1 audited infrastructure.

  • Tokenization

    Card data is replaced with tokens, keeping raw credentials out of your systems.

  • Role-based access

    Permissions and audit trails control who can see and do what.

Implementation

  • Discovery

    A Canadian specialist reviews how your business gets paid today.

  • Configuration

    Accounts, users and settings are prepared before you go live.

  • Testing

    Run test transactions and confirm reporting before cutover.

  • Launch and support

    Go live with training materials and post-launch support.

Pricing

  • Transparent pricing

    Pricing depends on volume, card mix and configuration. Fee Check compares your current statement before you commit to anything.

Questions about Chargeback Protection

Can every dispute be won?

No. Some reason codes are rarely winnable, which is why outcome reporting matters: it shows where a response is worth the effort.

How much time do I have?

Deadlines are set by the card networks. Alerts and deadline tracking exist so a response is not missed.

What evidence is included?

Transaction, authorization and available delivery or service detail, plus anything you add.

Does prevention help?

Yes. Fraud Prevention and 3-D Secure reduce how many disputes reach this stage.

How is this different from Fraud Prevention?

Fraud Prevention screens transactions before they settle and so reduces how many disputes ever arrive. Chargeback Protection handles the ones that arrive anyway: the alert, the evidence pack, the deadline and the outcome.

Can I add my own evidence to the pack?

Yes, and it is usually what decides the case. RapidCents assembles the transaction, authorization and available delivery or service detail; you review it, add the context only your business has, and submit before the deadline.

Who gets the alert and who is allowed to respond?

You decide. Role-based access with audit trails controls who can see a dispute and who can submit a response, so a case is not answered twice or left for somebody who never saw the alert.

What does responding to a dispute cost?

The card networks charge a fee per chargeback case, set by the network. The tools that alert, assemble and track come with the RapidCents processing account, whose pricing depends on volume, card mix and configuration.

Related products

Take the next step

Talk to a RapidCents specialist

RapidCents Fee Check reads a processing statement and shows interchange separately from the markup. Upload a statement for an instant breakdown, or open a merchant account and start accepting payments on one account.

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  • No obligation
  • Canadian payment specialists
  • Secure statement upload