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NewChargeback Protection + Fee Intelligence for high-volume merchants. Get a savings analysis and a review of your dispute handling.See how it works
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Chargeback Protection + Fee Optimization

See how it works: high-volume merchants get automated dispute evidence, interchange optimization, and real-time savings visibility.

See how it works

Orders direct, not through a marketplace

Take restaurant orders directly, without a marketplace commission

Online Ordering is for businesses in the USA. US restaurant seeking direct menu orders, pickup/delivery choices and kitchen handoff; distinguish operations from generic payment acceptance. The sections below separate the workflow, the control and its limit, and the account facts to confirm before you rely on them.

  • Your menu, your page
  • Orders land at the kitchen
  • Paid before preparation
Restaurant online-ordering checkout on a laptop and phone beside a RapidCents terminal.
A guest pays a restaurant order online through RapidCents, with the same kitchen still running a terminal for walk-ins.
  • PCI DSS Level 1
  • SOC 2 Type II
  • Specialist support
  • Interchange-plus available
  • All major card brands: Visa, Mastercard, Amex, Discover, PIN debit

Who it's for

  • Restaurants

    Direct orders without marketplace commission.

  • Cafés and counters

    Pickup ordering to shorten the queue.

  • Multi-location groups

    One ordering experience across sites.

Core capabilities

  • Menu publishing

    Publish items, modifiers and availability windows.

  • Pickup and delivery

    Offer either or both with time slots.

  • Order routing

    Orders arrive where the kitchen can act on them.

  • Payment on order

    The order is paid before preparation starts.

  • Reporting

    Online orders report beside in-store sales.

How it works

  1. Publish your menu and set availability.

  2. Customers order from your page for pickup or delivery.

  3. Payment is collected when the order is placed.

  4. The order routes to the kitchen.

  5. Online orders report alongside in-store sales.

Dashboard and reporting

Transactions, deposits and exceptions visible in the RapidCents merchant dashboard.

Watch how it works…Try it, edit values and click buttons

Merchant dashboard

Today
$4,218
Deposits
$12,482
Disputes
2 open
In-person
$842
Online
$1,104
Virtual terminal
$392

Demonstration data only

Integrations

  • Merchant dashboard

    Every transaction, deposit and exception lands in one dashboard.

  • APIs and webhooks

    Connect the product to your own software with REST APIs and signed webhooks.

  • Partner connectors

    Certified connectors for common POS, ERP and commerce platforms.

Security

  • PCI DSS Level 1

    Processing runs on PCI DSS Level 1 audited infrastructure.

  • Tokenization

    Card data is replaced with tokens, keeping raw credentials out of your systems.

  • Role-based access

    Permissions and audit trails control who can see and do what.

Implementation

  • Discovery

    A payment specialist reviews how your business gets paid today.

  • Configuration

    Accounts, users and settings are prepared before you go live.

  • Testing

    Run test transactions and confirm reporting before cutover.

  • Launch and support

    Go live with training materials and post-launch support.

Pricing

  • Transparent pricing

    Pricing depends on volume, card mix and configuration. Fee Check compares your current statement before you commit to anything.

For businesses in the USA

A direct answer for a business in the USA: the workflow, the limit, and what to confirm next.

  • The payment workflow

    Follow a US diner selecting items/modifiers, choosing an available fulfillment slot and paying. In practice, the actual kitchen handoff and order state. Center menu and fulfillment operations rather than repeating the online-payments overview. Confirm eligibility, presentment currency, settlement currency and the enabled payment methods on the USA merchant account before quoting them. An illustrative amount is an example, not a fee or a funding promise. Online Ordering does not, by itself, prove delivery or win a dispute.

  • The problem and the limit

    The practical view covers unavailable items, closed hours, duplicate orders, failed payments and refunds after preparation. Verify who approves orders and customer messages. Delivery selection alone must not imply a courier service, guaranteed fulfillment or marketplace customer acquisition. Confirm eligibility, presentment currency, settlement currency and the enabled payment methods on the USA merchant account before quoting them. An illustrative amount is an example, not a fee or a funding promise. Online Ordering does not, by itself, prove delivery or win a dispute.

  • What to confirm

    Before you rely on this, confirm US POS/kitchen integrations, USD pricing, tax/tip settings, pickup windows and delivery-provider dependencies. Itemize actual software, processing, messaging and integration costs. Review no-commission language against the complete agreement instead of equating no marketplace commission with no cost. Confirm eligibility, presentment currency, settlement currency and the enabled payment methods on the USA merchant account before quoting them. An illustrative amount is an example, not a fee or a funding promise. Online Ordering does not, by itself, prove delivery or win a dispute.

Questions about Online Ordering

Is this a marketplace?

No. Orders come through your own page, so there is no marketplace commission on the sale.

Can I offer pickup only?

Yes. Pickup, delivery or both can be enabled with time slots.

When is payment taken?

At the time the order is placed, before preparation begins.

Do online orders show in my reporting?

Yes, alongside in-store sales in the same dashboard.

Do I need a website before I can take online orders?

No. The menu is published as your own ordering page and the payment runs on RapidCents hosted checkout, so a full storefront build is not a prerequisite. Share the page as a link or a QR code.

How does an order actually reach the kitchen?

Orders route to where the kitchen can act on them rather than sitting in an inbox somebody has to watch. With Restaurant POS in the same account, online orders and dine-in service report together at day end.

Can a USA restaurant take direct orders without a marketplace?

For a business in the USA, the practical view covers supported ordering-page/payment setup and merchant duties; distinguish ordering from acquisition and delivery services. This depends on the approved USA account setup and does not remove the merchant's own records or dispute duties.

How do orders reach the kitchen and existing POS?

For a business in the USA, name certified routing destinations/versions and acknowledgment, failure and fallback behavior. This depends on the approved USA account setup and does not remove the merchant's own records or dispute duties.

What are the complete costs of direct online ordering?

For a business in the USA, disclose applicable processing, software, messaging, integration and delivery charges with a reviewed comparison. This depends on the approved USA account setup and does not remove the merchant's own records or dispute duties.

Take the next step

Talk to a RapidCents specialist

RapidCents Fee Check reads a processing statement and shows interchange separately from the markup. Upload a statement for an instant breakdown, or open a merchant account and start accepting payments on one account.

  • No obligation
  • Payment specialists, not a call centre
  • Secure statement upload