Answer disputes with the evidence already in your account

Who it's for

• Online sellers

  Card-not-present disputes are the most common.

• Subscription businesses

  Recurring billing attracts recognition disputes.

• High-volume merchants

  Disputes need a process, not ad-hoc responses.

Core capabilities

• Dispute alerts

  Know a dispute exists while there is still time to respond.

• Evidence packs

  Transaction, authorization and delivery detail assembled into a response.

• Deadline tracking

  See what is due and when across open disputes.

• Reason-code guidance

  Understand what the issuer is actually asking for.

• Outcome reporting

  Track win rate by reason code to decide what to contest.

How it works

Integrations

• Merchant dashboard

  Every transaction, deposit and exception lands in one dashboard.

• APIs and webhooks

  Connect the product to your own software with REST APIs and signed webhooks.

• Partner connectors

  Certified connectors for common POS, ERP and commerce platforms.

Security

• PCI DSS Level 1

  Processing runs on PCI DSS Level 1 audited infrastructure.

• Tokenization

  Card data is replaced with tokens, keeping raw credentials out of your systems.

• Role-based access

  Permissions and audit trails control who can see and do what.

Implementation

• Discovery

  A payment specialist reviews how your business gets paid today.

• Configuration

  Accounts, users and settings are prepared before you go live.

• Testing

  Run test transactions and confirm reporting before cutover.

• Launch and support

  Go live with training materials and post-launch support.

Pricing

• Transparent pricing

  Pricing depends on volume, card mix and configuration. Fee Check compares your current statement before you commit to anything.

For businesses in the USA

A direct answer for a business in the USA: the workflow, the limit, and what to confirm next.

• The payment workflow

  Show a US merchant receiving a dispute alert and assembling transaction, authorization and available fulfillment records into an evidence package. In practice, the actual assistance provided and who submits the response. Keep this page focused on the evidence-support proposition while linking case status and inbox operations to Disputes. Confirm eligibility, presentment currency, settlement currency and the enabled payment methods on the USA merchant account before quoting them. An illustrative amount is an example, not a fee or a funding promise. Chargeback Protection does not, by itself, prove delivery or win a dispute.

• The problem and the limit

  Define protection precisely: alerts, evidence assembly, managed response or an expressly contracted financial benefit. The workflow should require current documentation for deadlines and exclusions. Do not invent pre-dispute network alerts or imply insurance, reimbursement, guaranteed wins or coverage of every fraud loss merely from the product name. Confirm eligibility, presentment currency, settlement currency and the enabled payment methods on the USA merchant account before quoting them. An illustrative amount is an example, not a fee or a funding promise. Chargeback Protection does not, by itself, prove delivery or win a dispute.

• What to confirm

  Before you rely on this, confirm US processor/network support, eligible channels, enrollment, fees and merchant responsibilities. In practice, approval of refunds or case actions and their USD-reporting effect. Any reimbursement, coverage limit or financial guarantee needs explicit US agreement evidence and legal approval. Confirm eligibility, presentment currency, settlement currency and the enabled payment methods on the USA merchant account before quoting them. An illustrative amount is an example, not a fee or a funding promise. Chargeback Protection does not, by itself, prove delivery or win a dispute.