Telehealth payment processing for virtual care providers

The best fit is the processor that understands your exact service model and prices it clearly. Compare telehealth eligibility in writing, card-not-present pricing, pay-before-visit tools, refund and dispute handling, stored card controls, reporting and contract terms. Ask each provider for a written quote based on your own statements, and look for month to month terms with no fixed term.

The cost depends on interchange, the processor markup and any service fees. We price every account on interchange-plus: interchange at cost, your RapidCents markup in your Fee Schedule, and fees for equipment or services if applicable, month to month with no fixed term. Online payments cost differently from tapped ones, so Fee Check on a recent statement shows the split for your mix.

Yes. RapidCents integrates with many major platforms through APPIE and RapidBridge, and RapidBridge works with Jane App, Cliniko and Tebra. For TELUS CHR, Accuro EMR and other systems, the right option depends on your software vendor and version. Tell your RapidCents representative which system you use, and they will walk you through how payments and reconciliation connect to it.

Export your payment history from the current processor before you close it, then list stored cards, membership plans, open links and pending refunds. Stored card tokens move only if both providers agree, so plan to collect fresh authorization where they cannot. Test a sale and a refund, run both flows briefly, and reconcile deposits to your ledger.

A telehealth provider in the United States can typically offer credit and debit cards for online visit fees, PIN debit where a terminal supports it, and ACH bank payments for authorized schedules, with settlement in USD. Your RapidCents representative will walk you through the methods that fit your services, licensing and the states you serve, so you can tell patients exactly how they can pay.

Eligibility depends on a written review of your country, licensing, the services you offer and any prescribing or product fulfillment model. Prohibited controlled substances are never accepted. Send your country, licenses, service list and fulfillment model to your RapidCents representative, and they will review them with you before you plan your payment flow.

Yes. Once your account is approved, use Hosted Checkout on your booking page or send a Payment Link by text or email, with a reference for the appointment. The patient pays on a mobile-friendly page and receives a receipt. Your RapidCents representative will walk you through the checkout or link setup for your booking tool.

Yes. RapidBridge works with Jane App, Cliniko and Tebra, and RapidCents connects settled transactions, fees and refunds to QuickBooks Online and Xero, while SAP and NetSuite import settlement files. For other clinical or booking software, the right option depends on your vendor and version, and your RapidCents representative will walk you through it.

As little as possible. A payment record needs the amount, date, appointment reference and receipt, not diagnoses, medications or clinical notes. Keep clinical details in your practice system, use neutral descriptions on receipts and links, and limit staff permissions. Card processing is not clinical record keeping or insurance claims submission.

Refunds go back to the original card and should follow your written cancellation policy. A patient who disputes a charge with their issuer starts a chargeback, so keep the accepted terms, appointment log and receipt ready. RapidCents provides dispute tools with alerts, evidence and deadlines, but the card issuer decides the outcome.