Payment processing for theatres and performing arts venues

Compare the whole workflow, not just the price. Ask each provider to show an online sale, a box office sale, a subscription installment and a refund, then compare written quotes, ticketing system restrictions, settlement reporting, dispute support and contract term. RapidCents prices on interchange-plus, month to month, so you can test us against your own payment mix.

It depends on your card mix and how cards are taken. With interchange-plus, interchange passes through at cost, and you add your RapidCents markup shown in your Fee Schedule, plus equipment or service fees if applicable. Keyed phone orders and online sales cost differently from tapped cards. Fee Check separates interchange from markup on any statement you upload.

RapidCents integrates with many major platforms through APPIE and RapidBridge. The right option depends on your Tessitura product, country and contract, since some setups use a named gateway and others use a standalone terminal or a payment link outside the software. Tell your RapidCents representative what you run, and they will walk you through it.

Run window, lobby and phone sales on Payment Terminals and the Virtual Terminal, with one login per box office user. The patron taps or inserts a card, staff release the tickets, and a receipt is issued. Each till closes into a batch that finance compares to the ticketing report. Decline, void and refund handling follow the roles you set.

It depends on the country of your merchant account. RapidCents serves merchants in Canada and the United States, and the debit networks, bank-payment methods and settlement currency a theatre can use differ between them. Your RapidCents representative sets up the right ones for your account, and you publish only those options to patrons. Choose the edition for your country to see the details.

You need a written installment plan and the subscriber's authorization to store the card. Set the number of installments, dates, retry rules and cancellation terms, then test a plan before you sell the season. Installments are a collection schedule, not financing, and your representative shows you how they sit alongside your ticketing system.

Treat a gift as its own payment line linked to a donor record. Offer it at checkout through Hosted Checkout, by Payment Links in appeal emails, or by phone through the Virtual Terminal. Decide who can change or refund a gift and what staff do when one fails. Your RapidCents representative shows you how your donor system connects.

One RapidCents merchant account covers both, though ticketing and concessions may not share a customer record. Refunds on ticket orders go back to the patron's card, while concession sales settle from their own terminals. Your RapidCents representative shows you how your ticketing system and concession terminals report together.

Match each deposit to the gross sales, refunds, disputes and fees behind it, using transaction ID and performance date. RapidCents Reporting provides transaction, settlement and fee reports with CSV and PDF export. RapidCents connects settled transactions, fees and refunds to QuickBooks Online and Xero, and your representative explains whether a live link or an export fits your edition.

Stage the move and do not assume saved cards transfer. Review your current contract, ask in writing about card data export, and remember that token portability needs both providers to agree. Test a sale, a refund and a deposit, run both setups in parallel, then move live sales. Be ready to ask subscribers to authorize their cards again.

MCC 7922 is commonly associated with theatrical producers and ticket agencies. RapidCents sets the correct merchant category code during onboarding based on what your organization actually sells, such as tickets, subscriptions, concessions or merchandise. The code affects how your account is classified, so describe your full mix accurately when you apply.