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NewChargeback Protection + Fee Intelligence for high-volume merchants. Get a savings analysis and a review of your dispute handling.See how it works
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Chargeback Protection + Fee Optimization

See how it works: high-volume merchants get automated dispute evidence, interchange optimization, and real-time savings visibility.

See how it works
Fee Check

Chargeback management

Manage chargebacks with evidence tools, deadlines and win-rate analytics

A dispute, or chargeback, is a cardholder's reversal request that the merchant must answer with evidence before a network deadline. RapidCents Disputes collects every open case in one inbox sorted by response due date, supplies reason-code templates for fraud, not-received and duplicate claims, accepts uploaded tracking and document proof, and sends deadline alerts at seven, three and one day remaining. Win, loss and accepted rates by reason code show which policies to change.

  • Dispute inbox with deadline countdown
  • Evidence templates by reason code
  • Win-rate and reason code analytics
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RapidCents disputes inbox open on a laptop beside a payment terminal and case documents.
A merchant works a RapidCents dispute case on the dashboard, with the original terminal sale still on the desk.
  • Email deadline alerts
  • SOC 2 Type II
  • Reason-code templates
  • Outcome tracking
  • Multi-location dispute routing

Who it's for

  • E-commerce merchants

    Fight friendly fraud with delivery and AVS evidence.

  • Multi-location retail

    Central team responds for all store chargebacks.

  • High-ticket services

    Automotive and B2B need organized authorization proof.

Core capabilities

  • Dispute inbox

    All open cases sorted by response due date.

  • Evidence templates

    Pre-built packets for fraud, not-received and duplicate reason codes.

  • Document upload

    Attach PDF, JPG and tracking screenshots.

  • Deadline alerts

    Email and dashboard notifications at 7, 3 and 1 day remaining.

  • Outcome analytics

    Win, loss and accepted rates by reason code and channel.

How it works

  1. Chargeback notification arrives in dispute inbox.

  2. Review reason code and transaction detail.

  3. Gather evidence using guided template.

  4. Upload documents and submit response.

  5. Track outcome and update internal prevention notes.

Dispute response workflows

  • Fraud reason code

    Submit AVS match, CVV result and customer IP log.

  • Product not received

    Upload carrier tracking with delivery signature.

  • Duplicate processing

    Provide two transaction receipts showing distinct orders.

  • Central HQ response

    Corporate uploads evidence on behalf of franchise location.

Dashboard and reporting

Transactions, deposits and exceptions visible in the RapidCents merchant dashboard.

Watch how it works…Try it, edit values and click buttons

Merchant dashboard

Today
$4,218
Deposits
$12,482
Disputes
2 open
In-person
$842
Online
$1,104
Virtual terminal
$392

Demonstration data only

Integrations

  • Shipping carriers

    Import tracking numbers from Shopify or ShipStation.

  • CRM notes

    Attach customer email thread to evidence packet.

  • Multi-location routing

    Route case to HQ or store manager by rule.

Works with Disputes

Capabilities on the same account, so the parts below connect without a second integration or a second contract.

Security

  • Evidence retention

    Submitted documents stored for audit period.

  • Access controls

    Only dispute-responder roles submit evidence.

  • Immutable case log

    Timeline of status changes preserved.

Implementation

  • Responder assignment

    Designate staff who receive deadline alerts.

  • Template customization

    Add logo and standard policy language.

  • Prevention review

    Quarterly win-rate review with advisor.

  • Descriptor audit

    Ensure statement descriptors match brand name.

Pricing

  • Dispute fees

    Network chargeback fees apply per case. RapidCents dispute tools included with processing account.

Questions about Disputes

How long to respond?

Typically 7-21 days depending on card network and reason code.

Can RapidCents respond for us?

Managed dispute services available for high-volume merchants.

Pre-dispute alerts?

Ethoca and Verifi alerts surface before chargeback when enrolled.

Multi-location inbox?

HQ view consolidates all location disputes with filters.

What is the difference between a chargeback and a refund?

A refund is issued by the merchant. A chargeback is started by the cardholder through their issuer, arrives with a reason code and a response deadline, and network chargeback fees apply per case whichever way it is decided.

Who on my team can submit evidence to a dispute?

Only roles designated as dispute responders can submit evidence, and you choose which staff receive the deadline alerts. Every status change stays on the case timeline, which cannot be edited after the fact.

Can shipping tracking and customer emails be pulled in automatically?

Tracking numbers can be imported from Shopify or ShipStation, and a customer email thread from your CRM can be attached to the evidence packet rather than retyped into it.

How is dispute management priced?

The dispute tools come with a RapidCents processing account rather than as a separate subscription. The card networks charge a fee per chargeback case, and that fee is set by the network, not by RapidCents.

Related products

Industries that run on Disputes

See all industries

Take the next step

Talk to a RapidCents specialist

RapidCents Fee Check reads a processing statement and shows interchange separately from the markup. Upload a statement for an instant breakdown, or open a merchant account and start accepting payments on one account.

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  • Payment specialists, not a call centre
  • Secure statement upload